Mabasa echatbots mukumhanyisa bhizinesi repamhepo

Kana iwe wakamboshuvira kuti uve nemubatsiri wekutengesa asingadhure zvakanyanya asi anotarisira mabasa anotora nguva, nhau dzakanaka. Unogona kuve nazvo, nekuda kwekuvandudzwa kukuru mumashandiro anoita chatbots. Pakutanga, ma chatbots aingopindura mibvunzo yakapusa, asi ikozvino vanogona kuita zvimwe zvakawanda.

Kutenda nekufambira mberi kwe chatbot tekinoroji, kunhamba iri kukura yechatbot plugins uye Facebook Messenger's chat maturusi ebhizinesi, bots inogona kubata akati wandei akakosha basa revatengi uye ekushambadzira mabasa ako. Asi usati watanga, heino premium kudzidziswa iyo ichaita inokutendera iwe kuziva zvese zvakavanzika kuti ubudirire muPodcast.

???? Chii chinonzi chatbot?

Chatbot chirongwa chehungwaru hwekugadzira (AI) chinogona kutevedzera nhaurirano (kana kutaura) nemushandisi mumutauro wechisikigo kuburikidza nekutumira mameseji, mawebhusaiti, nharembozha, kana parunhare.

Muenzaniso. Iwe unoda kutenga shangu kubva kuchitoro chako chekutengesa, unofanirwa kuenda kune webhusaiti yavo, tsvaga zvauri kutsvaga uye uzvitenge. Asi ko dai chitoro ichi chine bot?

Zvingave zvakakwana kunyora meseji kune brand kuburikidza neFacebook uye kuvaudza zvatinoda. Uye kana iwe uine kusahadzika kupi nekupi pamusoro pezviyero zvehukuru, waigona kuwana mhinduro kudambudziko rako nekukurumidza.

Chinyorwa chekuverenga: Nzvimbo yehungwaru hwekugadzira mubhizinesi

Kushandiswa kwechatbots pakutanga kwaive kuyedza nekuti kwaiunza imwe njodzi yemhando zvichienderana nekugona semantic slippages uye manipulations kana zvisizvo zvinogoneka kune chikamu chevashandisi veInternet.

Nekudaro, kufambira mberi mumunda kwave kukurumidza uye ma chatbots ave kuzvimisikidza mune mamwe mamiriro senzira nyowani yekutsigira kana kuonana nevatengi kunovimbisa kuwanikwa, kunyudzwa kwenhamba dzezviitiko uye pamusoro pezvose zviwanikwa zvechigadzirwa.

Imwe yemabhenefiti makuru echatbots ndeyekuti, kusiyana nemaapplication, haana kutorwa, haadi kuvandudzwa uye haatore nzvimbo mundangariro dzefoni. Chimwe ndechekuti isu tinogona kuve nemarobhoti akati wandei akabatanidzwa mune imwechete chat.

???? Mhando dzechatbots

Chatbots inogadzirisa data kuti ipe mhinduro dzinokurumidza kumarudzi ese ezvikumbiro zvevashandisi nemitemo yakafanotsanangurwa uye AI-powered chatbots. Kune mhando mbiri dzechatbots.

Mitemo-based chatbots

Rule-based chatbots inotevera nzira dzakafanotsanangurwa panguva yekukurukurirana. Pane imwe neimwe nhanho yehurukuro, mushandisi anozofanira kusarudza kubva pane dzakajeka sarudzo dzinosarudza inotevera nhanho yehurukuro.

Hunhu hwakakosha:

• Aya marobhoti anotevera mitemo yakafanotemerwa. Saka zvinova nyore kushandisa bot kune zviri nyore mamiriro.
• Kudyidzana nekutonga-based chatbots kwakanyatso kurongeka uye kunonyanya kushanda kune vatengi mabasa ekutsigira.
• Rule-based bots yakanakira kupindura mibvunzo yakajairika senge kubvunza nezve maawa ekuvhura, mamiriro ekutumira, kana ruzivo rwekutevera.

Kukurukurirana Chatbots

Kukurukurirana chatbots anonziwo chaiwo vabatsiri kana vabatsiri vedhijitari. Iwo anonyanya kupindirana uye akasarudzika pane ekutonga-based chatbots.

Vanobuda semataurirwo emabhangi ekukurukurirana sezvavanokurukura nevashandisi senzira iyo vanhu vanotaurirana uye vanotaurirana mumamiriro ezvinhu chaiwo ehupenyu.

Nyaya yekuverenga: Chii chinonzi Community Manager uye ndova sei?

Hunyanzvi hwekutaurirana hwechatbot tekinoroji hunovatendera kuunza izvo vatengi vari kutsvaga.

Hunhu hwakakosha:

• Chatbots inogona kunzwisisa mamiriro uye chinangwa chehurukuro dzakaoma uye edza kupa mhinduro dzine chekuita.
• AI bots inoshandisa kufembera kungwara uye ongororo yemanzwiro kuti uwane kunzwisisa kwepedyo kwevatengi manzwiro.
• Aya ma-machine-learning bots anodzidza kubva muhunhu hwevashandisi uye kuendesa hurukuro dzemunhu.

???? Basa rema chatbots mubhizinesi

Chirongwa chekushandisa chatbot chinogona kuvandudza mashandiro ekushanda uye kuchengetedza mabhizinesi mari uku uchipa imwe nyore uye masevhisi kune vatengi.

Vanobvumira mabhizinesi kugadzirisa zviri nyore marudzi mazhinji emibvunzo yemutengi uye nyaya uku achidzikisa kudiwa kwekudyidzana kwevanhu.

Maererano neForbes, 80% yevatengesi vanoronga kutanga kushandisa chatbot neimwe nzira panosvika 2021. Ichi ndicho chikonzero chikuru nei mabhureki anoisa mari mukuvandudza ruzivo rwevatengi.

Hedzino nzira 5 dzechatbot dzinogona kuvandudza bhizinesi rako diki.

#1. Instant customer service

Hapana anoda kumirira mhinduro kumibvunzo yakakosha nezve bhizinesi rako. Nechatbot, havafanirwe kudaro. Hazvina mhosva kuti inguvai yezuva vanhu vanouya kune yako saiti nemibvunzo, uye zvisinei kuti bhizinesi rako ripi, chatbots inogona kutarisira iyo yakakosha mibvunzo nemhinduro kwauri.

Iwe unogona kugadzirisa yako chatbot nemenu yemibvunzo nemhinduro zvinoenderana nebhizinesi rako uye vatengi vako. Kana chatbot yako iine AI-inogonesa mutauro wechisikigo kugadzirisa kugona, vatengi vako vanogona kuita hurukuro nebot yako kuti mibvunzo yavo ipindurwe.

Nyaya yekuverenga: Mabhangi epamhepo: anoshanda sei?

Ko kana mumwe munhu akabvunza mubvunzo bot yako isingakwanise kupindura? Iwe unogona kugadzirisa bot yako kuti ubatanidze mutengi kune yako yevatengi sevhisi timu kuburikidza neemail kana foni.

#2. Kuunganidza data rekushambadza

Chatbots inzira yakanaka yekuvaka yako yekushambadzira zvinyorwa. Kana vatengi vako vakabatana nechat neFacebook yavo profiles, unogona kugamuchira yavo yeruzhinji profile data. Iwe unogona zvakare kukumbira email kero uye nhamba yefoni kuti uvake yako yekushambadzira zvinyorwa.

Chinyorwa chekuverenga: Nzvimbo yehungwaru hwekugadzira mubhizinesi

Iyo bot's Runako Uncomplicator ficha inobatsira vashandisi kuwana hwaro, eyeliner, uye zvimwe zvigadzirwa zvinoenderana nerudzi rweganda ravo uye maitiro avanoda. Izvi zvinogona kutungamira kubhurawuza vatengi kuti vatenge vasina kusiya chat.

#3. Batsira vatengi kuwana zvigadzirwa zvavanoda

Nechatbot chaiyo, vatengi vako vanogona kuwana zvavanenge vachitsvaga ivo vachikurukura, pasina kudzvanya kuenda kune saiti ivo pachavo. Semuenzaniso, mamwe maWordPress chatbots anobatanidza neWooCommerce kutsigira kutsvaga kwechigadzirwa, upsells, uye kuyambuka-kutengesa mune yekutaura chimiro.

Izvi zvinogadzira chiitiko chemutengi chinonzwa kunge muchitoro sevhisi pane kudzvanya-uye-kutsvaga kutenga online.

Nyaya yekuverenga: Iwo 8 Epamhepo Mazano eJobho eAfrica Madzimai Emba

Sei uchida kuti vatengi vatenge kuburikidza nechatbot yako pane kutarisa saiti yako? Nekuti kunze kwekunge saiti iri intuitive uye iri nyore kushandisa, ivo vangasadaro.

"Zvakaoma kufamba" nzvimbo dzaive dzakanyanya kuvhiringidzika kune vatengesi vepaIndaneti mumushumo we 2018. Vanopfuura chikamu chimwe muzvitatu chevakapindura vakati vakanga vaora mwoyo vachitsvaga chitoro chendaneti mumwedzi wapfuura.

#4. Yeuchidza vatengi nezvezvinhu zviri mungoro yavo

Avhareji ngoro yekusiya mwero we-e-commerce hovers yakatenderedza 70% gore mushure megore rinoshungurudza. Zvinhu zvakawanda zvinoita kuti vatengi vasiye ngoro yavo: clumsy Checkout process uye mitengo yakakwira yekutumira. Dzimwe nguva vatengi vanongovhiringidzika, kana kuti vanofanira kudzokera kubasa.

Chatbots inogona kubatsira neizvi, nekutumira chiyeuchidzo kune vatengi nezve zvigadzirwa izvi. Kukokwa kubvunza mibvunzo kana kuderedzwa kupihwa pazvinhu zviri mungoro yavo. Inogona kuwedzera mitengo yako yekushandura pasina chero kuedza kwauri.

#5. Tumira mishandirapamwe kuburikidza neemail, chat uye mameseji

Simba chairo rema chatbots nhasi riri muhuwandu hwe data yavanounganidza uye kuronga kune varidzi vebhizinesi. Paunenge uine chatbot inounganidza ruzivo, email kero, uye nhamba dzenhare paFacebook Messenger, une rondedzero yekushambadzira ipapo.

Paunosanganisa ruzivo urwu rwekusangana neruzivo nezve mashandisiro akaita vatengi iyi chatbot uye saiti yako, une nzira iri nyore yekuisa zvikamu izvi zvinyorwa uye kugadzira mishandirapamwe inoshanda.

Chinyorwa chekuverenga: Maitiro ekuita mari online

Takatotaura nezve kugona kwemamwe ma chatbots ekutengesa zvakare kune vatengi vakasiya zvinhu mungoro yavo yepamhepo. Asi iwe unogona zvakare kushandisa yako chatbot data kukurumidza kugadzira mishandirapamwe yakavakirwa pa:

Kare kutenga

Zvichida vanhu gumi vakatenga makireti embwa kubva kuchitoro chako svondo rapfuura? Vatengi ava vangangoda kupihwa kwakakosha pamatoyi ekutsenga ayo vana vavo vanogona kunakidzwa panguva yekrete.

Tsvaga zvigadzirwa muchitoro chako

Vatengesi vanga vachitsvaga mabhachi ekudonha usati wava nawo mustock? Vazivise kana wavawana.

Mibvunzo vatengi vakabvunza chatbot yako

Mutengi apedza nguva yakawanda achibvunza mibvunzo uye achitarisa maturusi ehuni echitoro chako here? Vagadzirise pese paunenge uine zvinhu zvitsva zvegayo mustock.

Mamwe ma chatbots anokubvumidza kuti utumire machat campaigns kune yako yese runyorwa kana zvikamu. Mamwe anobatanidza nemamwe maturusi ekushambadzira kuti iwe ugonewo kugadzira email neSMS mishandirapamwe.

???? Pfupiso…

A Chatbot inoshandisa tekinoroji inoronga mhinduro pachine nguva zvichibva pane chaiwo mazwi akakosha. Mune mamwe mazwi, chirongwa chekombuta chinofambiswa nemitemo uye chinodyidzana nevanhu kuburikidza nechat interface. Inobvumira:

• Tsigiro yehuwandu husingagumi hwekukurukurirana,
• kuderedzwa kwemutengo nekuda kweiyo otomatiki mhinduro system,
• Kuwanikwa zvachose: mhinduro kubva kuChatbots iripo ipapo.

Zvisinei, ine zvimwe zvipingamupinyi. Kuipa kwechatbots kunobva pane yavo pfungwa. Vanotsanangurwa sesoftware inokwanisa kutaura nemunhu maererano nemirayiridzo yakatorongwa kare ipapo:

• Mibvunzo yemushandisi inofanirwa kuve yechokwadi zvikasadaro mhinduro yerobhoti ichave isiriyo,
• Kukanganisa kwezviperengo kunotsausa iyo ChatBot.

Iye zvino iwe unoziva zvakawanda nezve chatbots, ndisiye zvinokunetsa mumashoko. Usati waenda, heino dzidziso inokubvumira kuti uite tenzi kutengesa muawa imwe chete. Dzvanya pano kuti uitenge

Thanks nekutendeka