Iindima zee-chatbots kulawulo

Ukuba ukhe wanqwenela ukuba unomthengisi oncedisayo ongakhange abize kakhulu kodwa uhoye imisebenzi ethatha ixesha, iindaba ezimnandi. Mhlawumbi unakho, enkosi kuphuculo olukhulu kwindlela ii-chatbots ezisebenza ngayo. Ngaphambili, ii-chatbots bezikwazi ukuphendula kuphela eyona mibuzo ilula, kodwa ngoku zinokwenza okungakumbi.

Enkosi kwinkqubela phambili ye itekhnoloji ye-chatbot, kwinani elikhulayo leeplagi ze-chatbot kunye nezixhobo zokuncokola ze-Facebook Messenger zeshishini, ii-bots zinokuphatha iinkonzo ezininzi ezibalulekileyo zabathengi kunye nemisebenzi yokuthengisa kuwe. Kodwa ngaphambi kokuba uqale, nalu uqeqesho lweprimiyamu oluya kuthi iya kukuvumela ukuba wazi zonke iimfihlo zokuphumelela kwiiPodcast.

Yintoni i-chatbot?

Un ingxoxo yinkqubo yobukrelekrele eyenziweyo (AI) enokulinganisa incoko (okanye incoko) nomsebenzisi ngolwimi lwendalo ngokuthumela imiyalezo, iiwebhusayithi, iiapps eziphathwayo, okanye ngefowuni.

Umzekelo. Ufuna ukuthenga izicathulo kwivenkile yakho yasekhaya, kufuneka uye kwiwebhusayithi yabo, fumana into oyifunayo kwaye uyithenge. Kodwa kuthekani ukuba loo venkile yayine-bot? Ekuphela kwento ekufuneka siyenzile kukubhalela ibhrendi ngoFacebook kwaye sibaxelele into esiyifunayo. Kwaye ukuba ubunokuthandabuza malunga nemilinganiselo yobungakanani, unokufumana iimpendulo kwingxaki yakho ngephanyazo.

Ukusetyenziswa kwee-chatbots ekuqaleni bekulingwa ngenxa yokuba ibonise umngcipheko othile kwiibhrendi ezisekwe ekutyibilikeni okunokwenzeka kwe-semantic kunye nokuguqulwa okanye ukwahluka okunokuthi kucingelwe kwicala labasebenzisi be-Intanethi. Inkqubela phambili kwintsimi iye yakhawuleza, nangona kunjalo, kwaye ii-chatbots ngoku ziseka kwiimeko ezithile njenge ijelo elitsha lenkxaso okanye uqhagamshelwano lomthengi oluqinisekisa ukufumaneka, ukufunxwa kwencopho yomsebenzi kwaye ngaphezu kwayo yonke ingeniso yemveliso.

Enye yeenzuzo ezinkulu ze-chatbots kukuba, ngokungafaniyo nezicelo, azikhutshelwanga, akufuneki zihlaziywe kwaye azithathi ndawo kwimemori yefowuni. Enye kukuba sinokuba nee-bots ezininzi ezidityanisiweyo kwincoko efanayo.

Iindidi ze-chatbots

I-Chatbots yenza idatha yokubonelela ngeempendulo ezikhawulezayo kuzo zonke iintlobo zemibuzo yabasebenzisi kunye nemithetho echazwe kwangaphambili kunye ne-AI-powered chatbots. Kukho iindidi ezimbini zee-chatbots.

Imithetho-based chatbots

Ii-chatbots ezisekwe kumgaqo zilandela iindlela ezichazwe kwangaphambili ngexesha lencoko. Kwinqanaba ngalinye lencoko, umsebenzisi kuya kufuneka akhethe kwiinketho ezicacileyo ezimisela inqanaba elilandelayo lencoko.

Iimpawu eziphambili:

• Ezi robhothi zilandela imithetho emiselwe kwangaphambili. Oku kwenza kube lula ukusebenzisa i-bot kwiimeko ezilula.
• Ukusebenzisana kunye nee-chatbots ezisekelwe kumgaqo zakhiwe kakhulu kwaye zisebenza ngakumbi kwimisebenzi yenkxaso yabathengi.
• I-bots esekwe kwimithetho ilungile ekuphenduleni imibuzo eqhelekileyo njengokubuza malunga neeyure zokuvula, imeko yokuhanjiswa, okanye iinkcukacha zokulandela umkhondo.

IiChatbots zoNcoko

Ii-chatbots zencoko zikwabizwa ngokuba ngabancedisi abakhoyo okanye abancedisi bedijithali. Ziyasebenzisana kakhulu kwaye zenzelwe umntu kuneengxoxo ezisekelwe kumgaqo. Zivela njengeendlela zebhanki zencoko njengoko zincokola nabasebenzisi ngendlela abantu abancokola ngayo kwaye banxibelelane kwiimeko zokwenyani.

Izakhono zokunxibelelana kwitekhnoloji ye-chatbot zibavumela ukuba banikeze oko abathengi bakufunayo. Whatsapp ngumzekelo onokukunceda wenze imali eninzi.

Inqaku eliza kufundwa: Yintoni uMphathi woLuntu kwaye ndiba nguye njani?

Iimpawu eziphambili:

• Ii-Chatbots zinokuqonda umxholo kunye nenjongo yeencoko ezinzima kwaye zizame ukunika iimpendulo ezifanelekileyo ngakumbi.
• Iibhothi ze-AI zisebenzisa ubukrelekrele bokuxela kwangaphambili kunye nohlalutyo lweemvakalelo ukuqonda ngokusondeleyo iimvakalelo zabathengi.
• Ezi bots zokufunda koomatshini zifunda kwindlela yokuziphatha yabasebenzisi kwaye zihambise iincoko ezenzelwe wena ngakumbi.

Indima yee-chatbots kwishishini

Isicwangciso sokuphunyezwa kwe-chatbot sinokuphucula ukusebenza kakuhle kunye nokugcina imali yamashishini ngelixa ubonelela ngokulula kunye neenkonzo kubathengi. Bavumela amashishini ukuba asombulule ngokulula iintlobo ezininzi zemibuzo yabathengi kunye nemiba ngelixa benciphisa imfuno yokunxibelelana kwabantu.

Ngokutsho kweForbes, i-80% yabathengisi baceba ukuqala ukusebenzisa i-chatbot ngandlela-thile ngo-2021. Esi sizathu esikhulu sokuba kutheni iimpawu zityala imali ekuphuculeni amava abathengi. Nazi iindlela ezi-5 ze-chatbot ezinokuphucula ishishini lakho elincinci.

#1. Inkonzo yabathengi ngoko nangoko

Akukho mntu ufuna ukulinda iimpendulo kwimibuzo esisiseko malunga neshishini lakho. Nge-chatbot, akufuneki bayenze. Nokuba leliphi ixesha losuku, abantu bandwendwela indawo yakho ngemibuzo, kwaye nokuba leliphi ishishini lakho, ii-chatbots zinokukhathalela loo mibuzo isisiseko kunye neempendulo zakho.

Ungaqwalasela i-chatbot yakho ngemenyu yemibuzo kunye neempendulo ezifanelekileyo kwishishini lakho kunye nabathengi. Ukuba i-chatbot yakho inamandla e-AI okusebenza ngolwimi lwendalo, abathengi bakho banokuba neencoko zokwenyani kunye ne-bot yakho ukufumana iimpendulo kwimibuzo yabo. Kuthekani ukuba umntu ubuza umbuzo ibhot yakho ayikwazi ukuphendula? Ungaqwalasela i-bot yakho ukudibanisa umthengi kwiqela lenkonzo yabathengi nge-imeyile okanye ngefowuni.

#2. Ukuqokelelwa kwedatha yentengiso

IiChatbots ziyindlela entle yokwakha uluhlu lwakho lwentengiso. Ukuba abathengi bakho baqhagamshela kwincoko ngeprofayile yabo kaFacebook, ungafumana idatha yabo yeprofayile yoluntu. Unokucela kwakhona idilesi ye-imeyile kunye nenombolo yefowuni ukwakha uluhlu lwakho lokuthengisa.

Inqaku le-bot's Beauty Uncomplicater linceda abasebenzisi ukuba bafumane isiseko, i-eyeliner kunye nezinye iimveliso ezihambelana nohlobo lolusu lwabo kunye nesimbo abasithandayo. Oku kunokukhokelela abathengi ekuphequluleni ukuze bathenge ngaphandle kokushiya incoko.

#3. Nceda abathengi bafumane iimveliso abazifunayo

Nge-chatbot elungileyo, abathengi bakho banokufumana into abayifunayo ngelixa bencokola, ngaphandle kokucofa kwindawo ngokwabo. Ngokomzekelo, ezinye ii-chatbots ze-WordPress zidibanisa kunye ne-WooCommerce ukuxhasa uphendlo lwemveliso, ukuthengisa, kunye nokuthengisa okunqamlezayo ngaphakathi komsebenzi wengxoxo.

Oku kudala amava omthengi aziva ngakumbi njengenkonzo yevenkile kunokucofa-nokukhangela ukuthenga kwi-intanethi. Kutheni ufuna abathengi bathenge nge-chatbot yakho endaweni yokukhangela indawo yakho? Kuba ngaphandle kokuba indawo inengqiqo kwaye kulula ukuyisebenzisa, bangathanda ukungayenzi. Iisayithi " kunzima ukuhamba "Yayiyeyona nto ikhungathekileyo kubathengi be-intanethi kwingxelo ka-2018. Ngaphezu kwesithathu sabaphenduli bathi baye baphazamiseka ngelixa bephequlula ivenkile ye-intanethi kwinyanga edlulileyo.

#4. Khumbuza abathengi ngezinto ezikwinqwelo yabo

Umyinge wokulahlwa kwenqwelo yokuthenga ye-e-commerce ijikeleza malunga ne-70%, unyaka emva konyaka okhathazayo. Zininzi izinto ezibangela ukuba abathengi bazishiye iinqwelo zabo: iinkqubo zokuphuma ezimdaka kunye neendleko eziphezulu zokuthumela ngenqanawa. Ngamanye amaxesha abathengi bayaphazamiseka, okanye bafuna ukubuyela emsebenzini.

Ii-Chatbots zinokunceda kule nto, ngokuthumela isikhumbuzi kubathengi malunga nezi mveliso. Isimemo sokubuza imibuzo okanye unikezelo lwesaphulelo kwizinto ezikwinqwelo yabo. Inokunyusa izinga lakho lokuguqulwa ngaphandle komzamo kwinxalenye yakho.

#5. Thumela amaphulo nge-imeyile, ingxoxo kunye nesicatshulwa

Amandla okwenene ee-chatbots zanamhlanje alele kwisixa sedatha abayiqokelelayo kwaye bayilungiselele abanini bamashishini. Xa une-chatbot eqokelela ulwazi, iidilesi ze-imeyile, kunye neenombolo zefowuni ezivela ku-Facebook Messenger, unoluhlu lokuthengisa ngokukhawuleza.

Xa udibanisa olu lwazi loqhagamshelwano kunye neenkcukacha malunga nendlela aba bathengi basebenzise ngayo i-chatbot kunye nesayithi lakho, unendlela elula yokwahlula olu luhlu kunye nokwenza amaphulo asebenzayo. Sele sithethile malunga nokubanakho kwezinye ii-chatbots ukuthengisa kwakhona kubathengi abashiye izinto kwinqwelo yabo ye-intanethi. Kodwa ungasebenzisa idatha yakho ye-chatbot ukwenza ngokukhawuleza amaphulo asekwe:

Izinto ezithengiweyo kwixesha elidlulileyo

Mhlawumbi abantu abali-10 bathenge amakhreyithi ezinja kwivenkile yakho kwiveki ephelileyo? Aba bathengi banokufuna isibonelelo esikhethekileyo kwiithoyi zokuhlafuna ezinokuthi zonwabele iinjana zabo ngexesha lokukhwela.

Khangela iimveliso kwivenkile yakho

Ngaba abathengi bebekhangela iibhatyi eziwayo ngaphambi kokuba ube nazo esitokhweni? Bazise kamsinya nje wakuba ubafumene.

Imibuzo abathengi bayibuze i-chatbot yakho

Ngaba umthengi uchithe ixesha elininzi ebuza imibuzo kwaye ejonga izixhobo zokhuni kwivenkile yakho? Zihlaziye rhoqo xa unezinto ezintsha zokwenziwa ngamaplanga kwisitokhwe. Ezinye ii-chatbots ziyakuvumela ukuba uthumele imikhankaso yencoko kulo lonke uluhlu lwakho okanye amacandelo. Ezinye zidibanisa nezinye izixhobo zokuthengisa ukuze wenze i-imeyile kunye namaphulo e-SMS ngokunjalo.

Inqaku eliza kufundwa: Indlela yokuthengisa kwivenkile kwi-Facebook?

Isishwankathelo...

I-Chatbot isebenzisa itekhnoloji eqhuba iimpendulo kwangaphambili ngokusekelwe kumagama angundoqo athile. Ngamanye amazwi, yinkqubo yekhompyuter exhaswa yimithetho kwaye inxibelelana nabantu ngonxibelelwano lwengxoxo. Ivumela:

• Inkxaso kwinani elingenamkhawulo leencoko,
• ukunciphisa iindleko enkosi kwinkqubo yokuphendula ezenzekelayo,
• Ukufumaneka okusisigxina: impendulo evela kwi-Chatbots ifumaneka ngoko nangoko.

Nangona kunjalo, inezinye iingxaki. Ukungalungi kwee-chatbots kuvela kwingqikelelo yabo. Zichazwa njengesoftware ekwaziyo ukuncokola nomntu ngokwemiyalelo esele icwangcisiwe ngaphambili ngoko:

• Imibuzo yomsebenzisi kufuneka ichaneke kungenjalo impendulo yerobhothi iya kuba ingalunganga,
• Iimpazamo zopelo zilahlekisa iChatBot.

Ngoku uyazi ngakumbi malunga nee-chatbots, ndishiye iinkxalabo zakho kwizimvo. Ngaphambi kokuba uhambe, nalu uqeqesho oluya kukuvumela ukuba wenze njalo master yorhwebo ngeyure nje 1. Cofa apha ukuze uyithenge

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