Izindima zama-chatbot ekuqhubeni ibhizinisi eliku-inthanethi

Uma uke wafisa ukuba nomsizi wezokuthengisa ongabizi kakhulu kodwa onakekela imisebenzi edla isikhathi, izindaba ezinhle. Cishe ungaba nayo, ngenxa yentuthuko enkulu endleleni ama-chatbots asebenza ngayo. Ngaphambilini, ama-chatbots aphendule kuphela imibuzo elula, kodwa manje angenza okuningi kakhulu.

Sibonga inqubekelaphambili ye ubuchwepheshe be-chatbot, enanini elikhulayo lama-plugin we-chatbot kanye namathuluzi okuxoxa e-Facebook Messenger ebhizinisi, ama-bots angakuphathela imisebenzi eminingana ebalulekile yenkonzo yamakhasimende nemisebenzi yokumaketha. Kodwa ngaphambi kokuthi uqale, nansi ukuqeqeshwa kwe-premium okuzokwenza ikuvumela ukuthi wazi zonke izimfihlo zokuphumelela kuPodcast.

???? Yini i-chatbot?

I-chatbot wuhlelo lwe-artificial intelligence (AI) olungalingisa ingxoxo (noma ixoxe) nomsebenzisi ngolimi lwemvelo ngezinhlelo zokusebenza zemiyalezo, amawebhusayithi, izinhlelo zokusebenza zeselula, noma ngocingo.

Isibonelo. Ufuna ukuthenga izicathulo esitolo sakho sokudayisa sendawo, udinga ukuya kuwebhusayithi yabo, uthole okufunayo futhi ukuthenge. Kodwa kuthiwani uma lesi sitolo sine-bot?

Kungaba okwanele ukubhala umlayezo kumkhiqizo nge-Facebook futhi ubatshele esikufunayo. Futhi uma unokungabaza mayelana nezilinganiso zosayizi, ungathola izimpendulo zenkinga yakho ngokuphazima kweso.

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Ukusetshenziswa kwama-chatbot ekuqaleni bekuwukuhlolwa ngenxa yokuthi kwethule ubungozi obuthile kumabhrendi kuye ngokushelela okungaba khona kwe-semantic kanye nokukhohlisa noma ukusetshenziswa kabi okungenzeka ngasohlangothini lwabasebenzisi be-inthanethi.

Kodwa-ke, inqubekelaphambili kulo mkhakha ibishesha futhi ama-chatbot manje ayazimisa ezimweni ezithile njengesiteshi esisha sosekelo noma ukuthintana nekhasimende okuqinisekisa ukutholakala, ukumuncwa kwenani eliphakeme lomsebenzi kanye nangaphezu kwakho konke izinzuzo zokukhiqiza.

Enye yezinzuzo ezinhle zama-chatbots ukuthi, ngokungafani nezinhlelo zokusebenza, azilandwa, azidingi ukubuyekezwa futhi azithathi isikhala kumemori yefoni. Okunye ukuthi singaba namarobhothi amaningana ahlanganiswe engxoxweni efanayo.

???? Izinhlobo zama-chatbots

I-Chatbots icubungula idatha ukuze inikeze izimpendulo ezisheshayo kuzo zonke izinhlobo zezicelo zabasebenzisi ngemithetho echazwe ngaphambilini kanye nama-chatbots anikwe amandla yi-AI. Kunezinhlobo ezimbili zama-chatbot.

Ama-chatbots asekelwe emithethweni

Ama-chatbot asekelwe emthethweni alandela izindlela ezichazwe ngaphambilini phakathi nezingxoxo. Esigabeni ngasinye sengxoxo, umsebenzisi kuzodingeka akhethe ezinkethweni ezisobala ezinquma isigaba esilandelayo sengxoxo.

Izibaluli eziyinhloko:

• Lawa marobhothi alandela imithetho enqunywe kusengaphambili. Ngakho kuba lula ukusebenzisa i-bot ngezimo ezilula.
• Ukusebenzelana nama-chatbots asekelwe emthethweni kuhleleke kakhulu futhi kusebenza kakhulu emisebenzini yokwesekwa kwamakhasimende.
• Ama-bot asekelwe kumthetho alungile ekuphenduleni imibuzo evamile njengombuzo mayelana namahora okuvula, isimo sokulethwa, noma imininingwane yokulandelela.

Ama-Chatbots ezingxoxo

Ama-chatbots ezingxoxo abizwa nangokuthi abasizi ababonakalayo noma abasizi bedijithali. Zisebenzisana kakhulu futhi zenziwe zaba ngezakho kunama-chatbot asekelwe emthethweni.

Zivela njengamathrendi ezingxoxo zasebhange njengoba zixoxa nabasebenzisi ngendlela abantu abaxoxa ngayo futhi baxhumane ngayo ezimweni zempilo zangempela.

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Amakhono okuxhumana okuxoxa obuchwepheshe be-chatbot abavumela ukuthi balethe lokho amakhasimende akufunayo.

Izibaluli eziyinhloko:

• Ama-Chatbot angaqonda umongo nenjongo yezingxoxo eziyinkimbinkimbi futhi azame ukunikeza izimpendulo ezifanele kakhulu.
• I-AI bots isebenzisa ubuhlakani bokubikezela kanye nokuhlaziya imizwelo ukuze uthole ukuqonda okuseduze kwemizwa yamakhasimende.
• Lawa ma-bot okufunda ngomshini afunda ekuziphatheni komsebenzisi futhi alethe izingxoxo eziqondene nawe.

???? Iqhaza lama-chatbots ebhizinisini

Uhlelo lokusebenzisa i-chatbot lungathuthukisa ukusebenza kahle futhi longe imali yamabhizinisi kuyilapho linikeza ukunethezeka okwengeziwe namasevisi kumakhasimende.

Bavumela amabhizinisi ukuthi axazulule kalula izinhlobo eziningi zemibuzo nezinkinga zamakhasimende kuyilapho benciphisa isidingo sokusebenzelana kwabantu.

Ngokusho kweForbes, u-80% wabakhangisi bahlela ukuqala ukusebenzisa i-chatbot ngandlela thize ngo-2021. Lesi isizathu esikhulu esenza amabhrendi atshale imali ekuthuthukiseni ulwazi lwamakhasimende. .

Nazi izindlela ezi-5 i-chatbot engathuthukisa ngayo ibhizinisi lakho elincane.

#1. Isevisi yamakhasimende esheshayo

Akekho ofuna ukulinda izimpendulo zemibuzo eyisisekelo mayelana nebhizinisi lakho. Nge-chatbot, akudingeki. Noma ngabe yisiphi isikhathi sosuku abantu beza kusayithi lakho benemibuzo, futhi kungakhathaliseki ukuthi ibhizinisi lakho liyini, ama-chatbots angakubhekelela leyo mibuzo nezimpendulo eziyisisekelo.

Ungamisa i-chatbot yakho ngemenyu yemibuzo nezimpendulo ezihambisana nebhizinisi lakho kanye namakhasimende akho. Uma i-chatbot yakho inamandla e-AI okucubungula ulimi lwemvelo, amakhasimende akho angaba nezingxoxo zangempela ne-bot yakho ukuze imibuzo yawo iphendulwe.

I-athikili okufanele ifundwe: Amabhange aku-inthanethi: asebenza kanjani?

Kuthiwani uma othile ebuza umbuzo i-bot yakho engakwazi ukuwuphendula? Ungamisa i-bot yakho ukuze uxhume ikhasimende eqenjini lakho lesevisi yamakhasimende nge-imeyili noma ngocingo.

#2. Ukuqoqwa kwedatha yokumaketha

Ama-Chatbots ayindlela enhle yokwakha uhlu lwakho lokumaketha. Uma amakhasimende akho exhuma engxoxweni ngephrofayela yawo ye-Facebook, ungathola idatha yephrofayela yawo esesidlangalaleni. Ungaphinda ucele ikheli le-imeyili nenombolo yocingo ukuze wakhe uhlu lwakho lokumaketha.

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Isici se-bot's Beauty Uncomplicator sisiza abasebenzisi ukuthi bathole isisekelo, i-eyeliner, neminye imikhiqizo efana nohlobo lwesikhumba sabo nesitayela abakuthandayo. Lokhu kungaholela ekuphequluleni abathengi ukuthi bathenge ngaphandle kokushiya ingxoxo.

#3. Siza amakhasimende athole imikhiqizo ayifunayo

Nge-chatbot elungile, amakhasimende akho angathola abakufunayo ngenkathi exoxa, ngaphandle kokuchofoza kusayithi ngokwawo. Isibonelo, amanye ama-chatbots e-WordPress ahlanganisa ne-WooCommerce ukusekela ukusesha kwemikhiqizo, ukuthengisa okuphezulu, nokuthengiswa okuphambanayo esicini sokuxoxa.

Lokhu kudala umuzwa wekhasimende ozwakala njengesevisi yasesitolo kunokuchofoza bese usesha ukuthenga ku-inthanethi.

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Kungani ungathanda ukuthi amakhasimende athenge nge-chatbot yakho esikhundleni sokuphequlula isayithi lakho? Ngoba ngaphandle uma isayithi linembile futhi kulula ukulisebenzisa, abafuni ukungenzi.

"Kunzima ukuzulazula" amasayithi ayeyizinkathazo eziphezulu zabathengi be-inthanethi embikweni ka-2018. Abangaphezu kwengxenye yesithathu yabaphendulile bathi bebekhungathekile ngokuphequlula isitolo se-inthanethi enyangeni edlule.

#4. Khumbuza amakhasimende ngezinto ezisekalishini lawo

Izinga elijwayelekile lokulahlwa kwenqola le-e-commerce lihamba cishe ngama-70% ngonyaka ngemuva konyaka okhungathekile. Izinto eziningi zenza amakhasimende ashiye inqola yawo: inqubo yokukhokha exakile kanye nezindleko eziphezulu zokuthumela. Kwesinye isikhathi abathengi bayaphazamiseka, noma kufanele babuyele emsebenzini.

Ama-Chatbots angasiza ngalokhu, ngokuthumela isikhumbuzi kubathengi mayelana nale mikhiqizo. Isimemo sokubuza imibuzo noma ukunikezwa kwesaphulelo ezintweni ezisekalishini labo. Ingakhuphula amazinga akho okuguqulwa ngaphandle kwanoma yimuphi umzamo ohlangothini lwakho.

#5. Thumela imikhankaso nge-imeyili, ingxoxo nombhalo

Amandla wangempela wama-chatbot namuhla enanini ledatha ayiqoqayo futhi ayihlelele abanikazi bamabhizinisi. Uma une-chatbot eqoqa imininingwane, amakheli e-imeyili, nezinombolo zocingo ku-Facebook Messenger, unohlu lokumaketha osheshayo.

Uma uhlanganisa lolu lwazi lokuxhumana nemininingwane yokuthi laba bathengi bayisebenzise kanjani i-chatbot nesayithi lakho, unendlela elula yokuhlukanisa lolu hlu bese udala imikhankaso esebenza kahle kakhulu.

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Sesike sakhuluma mayelana nekhono lamanye ama-chatbot okumaketha kabusha abathengi abashiye izinto ekalishini labo eliku-inthanethi. Kodwa ungasebenzisa futhi idatha yakho ye-chatbot ukuze udale ngokushesha imikhankaso esekelwe kulokhu:

Ukuthenga okwedlule

Mhlawumbe abantu abangu-10 bathenge amakhreyithi ezinja esitolo sakho ngesonto eledlule? Lawa makhasimende angase adinge ukunikezwa okukhethekile kwamathoyizi okuhlafunwa imidlwane yawo engawajabulela ngesikhathi sekhreyithi.

Sesha imikhiqizo esitolo sakho

Ingabe abathengi bebefuna amajakhethi okuwa ngaphambi kokuthi ube nawo esitokweni? Bazise ngokushesha uma usuwatholile.

Imibuzo abathengi bayibuze i-chatbot yakho

Ingabe umthengi uchithe isikhathi esiningi ebuza imibuzo futhi ebheka amathuluzi esitolo sakho okwenza ukhuni? Zibuyekeze noma nini lapho unezinto ezintsha zokugaya esitokweni.

Amanye ama-chatbot azokuvumela ukuthi uthumele imikhankaso yengxoxo kulo lonke uhlu lwakho noma amasegimenti. Okunye kuhlanganisa namanye amathuluzi okuthengisa ukuze ukwazi futhi ukudala imikhankaso ye-imeyili ne-SMS.

???? Isifinyezo...

I-Chatbot isebenzisa ubuchwepheshe obuhlela izimpendulo kusengaphambili ngokusekelwe kumagama angukhiye athile. Ngamanye amazwi, wuhlelo lwekhompiyutha olunikezwa amandla yimithetho futhi luxhumana nabantu ngengxoxo. Ivumela:

• Ukusekela inombolo engenamkhawulo yezingxoxo,
• ukwehlisa izindleko sibonga uhlelo lokuphendula oluzenzakalelayo,
• Ukutholakala unomphela: impendulo evela ku-Chatbots itholakala ngokushesha.

Nokho, inezinye izithiyo. Ububi bama-chatbot busukela emcabangweni wabo. Zichazwa njengesoftware ekwazi ukuxoxa nomuntu ngokwemiyalo eseyahlelwa ngaphambili ngaleso sikhathi:

• Imibuzo yomsebenzisi kufanele icace ngaphandle kwalokho impendulo yerobhothi izoba iphutha,
• Amaphutha esipelingi adukisa i-ChatBot.

Manje usuwazi okwengeziwe ngama-chatbots, ngishiyele okukukhathazayo kumazwana. Ngaphambi kokuthi uhambe, nakhu ukuqeqeshwa okukuvumela ukuba wenze kanjalo master ukuhweba ngehora eli-1 nje. Chofoza lapha ukuze uyithenge

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