Impumelelo yenhlangano ingadalwa yindlela ephethwe ngayo. Noma ngabe ukhuluma ngesikhungo esincane, esimaphakathi noma esikhulu, ukuphatha kubaluleke kakhulu kangangokuthi akufanele kushaywe indiva. Ngakho-ke yini ephathelene nokuphatha eyenza kungenakugwemeka ekuphishekeleni impumelelo? Ukuze siphendule lo mbuzo, kufanele sibuyele ebhodini lokudweba - emisebenzini ebalulekile yokuphatha. Bahlela, bahlele, baqashe abasebenzi, baqondise futhi balawule.
Ukuphatha kuwubuciko. Akwanele ukuba sekhanda leqembu ukuze uthi ungumphathi oqotho. Eqinisweni, ukuphatha kusho ukuhlela, ukuxhumanisa, ukuhlela nokulawula izenzo ezithile enkampanini. Ngakho-ke umphathi kufanele abe namandla aqinile ukuze afeze izinjongo zakhe zesikhathi esifushane nezesikhathi eside. Kulokhu, kuyilungelo lethu ukuzibuza lo mbuzo: kanjani ukuba umphathi omuhle? Nakuba ziningi izindlela zokuba umphathi omuhle, kunezici ezimbalwa ezibalulekile namakhono ongawathuthukisa azokusiza ukuphatha kahle.
Njengoba sithanda ukusho, ukuphatha kuwubuciko. Ukuphatha kuwukuxhumanisa kanye nokuphathwa kwemisebenzi ukuze kuzuzwe umgomo omisiwe. Le misebenzi yokuphatha ihlanganisa ukubeka isu lenhlangano kanye nokuxhumanisa imizamo yabasebenzi ukuze bafinyelele lezi zinhloso ngokusebenzisa izinsiza ezikhona. Ukuphathwa kwebhizinisi kungaphinde kubhekisele ohlelweni lwezikhundla eziphezulu zabasebenzi ngaphakathi kwenhlangano. Ukuze ube ngumphathi ophumelelayo, uzodinga ukuthuthukisa isethi yamakhono ahlanganisa ukuhlela, ukuxhumana, ukuhlela kanye nobuholi. Uzodinga futhi ulwazi oluphelele lwemigomo yenkampani kanye nendlela yokuqondisa abasebenzi, ukuthengisa, neminye imisebenzi ukuze uyifeze.